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Information about customer service

The safety and wellbeing of our customers and our employees are our highest priority. Due to the Covid-19 emergency, UniCredit Leasing is suspending face-to-face customer service from 19th of March to help slow the spread of Covid-19.

However, we continue to work and we are available to our customers remotely.

To find out more about customer service during an emergency, please see the questions and answers below.

  • 1 . How will UniCredit Leasing customers be served during emergency?

    We provide customer service remotely and in case of questions we encourage:

    • Contact your direct project manager by calling or writing, contact details see here;
    • Please call to our office phone 6 222 100 if you do not know who is your direct project manager;
    • Write an e-mail to info@unicredit.ee.
  • 2 . How can I contact UniCredit Leasing?
    • Contact your direct project manager by phone or email, see contacts here;
    • Call 6 222 100;
    • Send an e-mail to info@unicredit.ee.
  • 3 . What should I do if I need to submit documents in paper format?
    • Please send them by post, addressed to: UniCredit Leasing Eesti filiaal, Liivalaia 13, Tallinn, 10118
    • It is possible to leave the documents in the UniCredit Leasing mailbox on the 1st floor of business building at Liivalaia 13, Tallinn.
    • In case you need to submit them personally, please call 6 222 100 - we will agree on the options.
  • 4 . Is it possible to obtain new leasing financing during the emergency?

    Yes, even during the emergency, it is possible to obtain a new leasing financing. To do this, please submit a signed leasing application and required documents for review to your direct project manager or to info@unicredit.ee.

  • 5 . What if I can't pay my monthly bill/-s because of Covid-19?

    Thinking about clients in temporary financial difficulties, UniCredit Leasing offers to apply a grace period - an option to stop principal payments for a fixed term while interest payments will still have to pay. Canceled principal payments during the grace period will be distributed over the remaining months of the lease period.

    Fee for amendment to the contract in this case will be applied in the reduced amount.

    Grace period apply for:

    • job loss;
    • loss or reduction of income;
    • closure or temporary suspension of  business activities.

    How to apply for grace period?

    Submit a free form application, describing the situation and indicating the desired period for grace period for principal payments.  The application must be signed digitally, but if it is not possible, it can also be sent electronically from the email address where the monthly invoices are received. The application should be sent to info@unicredit.ee.

    We will review your application and evaluate the situation of each client individually and contact you to discuss the options.